VetMed Solutions Canada

Return Policy

Returnable Products

1. Recovery Wear

The following products may be returned for a full refund, minus shipping costs, within 30 days if they are UNOPENED:

Due to the nature of these products, we cannot offer returns or exchanges for products that have been opened.

2. Oxygen Equipment

The following products may be returned for a full refund, minus shipping costs, within 3 days if they are UNOPENED:

  • Oxygen Tent
  • Oxygen Hood
  • Oxygen Regulator

Due to the nature of these products, we cannot offer returns or exchanges for products that have been opened.

The following products are not eligible for returns/refunds:

  • Oxygen Canister

3. Other Products

The following products may be returned for a full refund, minus shipping costs, within 30 days if they are UNUSED

  • Exam Table Mats
  • Muzzles
  • Cat Restraint Bags
  • Rehabilitation Harness
  • Sympathy Card
  • Positioning System
  • Warming Products
  • Medical Shoes (Free return shipping)

Non-Returnable Products

1. Custom Orders

All custom orders including but not limited to the following products are non-returnable:

  • Exam table mats with a custom design and/or custom size.
  • Sympathy cards with a custom design.
  • Recovery wear with a custom logo or modified in size or shape including amputee suits.

2. Personal Protective Equipment

The following products are non-returnable: 

  • Cotton Face Mask
  • Surgical Mask
  • Face Shield

Due to the nature of personal protective equipment, we cannot offer returns or exchanges.

How to Initiate a Return 

To return a product, please contact us at info@vetmedsolutions.com with your order number and a customer service representative will get back to you within 1-2 business days.