VetMed Solutions Canada

Return Policy

Returnable Products

1. VetMedWear Recovery Garments

Returnable in any condition within the first 3 days of receiving your order. After the first 3 days, returnable only if unopened within 30 days of placing the order. 

To comply with veterinary standards and ensure safety, we do not accept returns for any opened items past the first 3 days to guarantee to our customers that all garments are uninfected. 

When submitting a return request, you can choose to either mail the item back yourself or receive a return label for a cost of $10 which will be deducted from the refund. 

Starter Kits have a 100% money back guarantee. Any unopened products in the kit can be returned within the first 6 months of placing the order and we'll cover the full cost of return shipping. 

2. Other Products

Returnable if in perfect condition within the first 30 days of placing the order, minus $10 to cover the cost of return shipping. The product will:

  • Be in original packaging
  • Have no unusual odors or fur/scratches
  • Have all of the original labels and tags
  • Be as clean as when initially shipped

When submitting a return request, you can choose to either mail the item back yourself or receive a return label for a cost of $10 which will be deducted from the refund. 

Non-Returnable Products

The following products are non-returnable due to their nature:

  • Custom orders
  • Personal protective equipment
  • Oxygen canisters, tents, masks, and hoods.

FAQs

1. How do I initiate a return?

Please submit a return request and we will get back to you as soon as possible. 

2. Do you offer exchanges?

We do not offer exchanges as it's easier to consider each transaction separately. If you prefer another size or color, you may order that style and submit a return request for the unwanted product. 

3. Are shipping costs refundable?

We do not offer refunds for shipping as courier delays are out of our control. If your express order is fulfilled past the order processing time, we will issue a refund minus the regular cost of shipping. 

4. How much time do I have to return a purchase?

Eligible products may be returned within the first 30 days of purchase, as dated on the receipt. 

Terms & Conditions

VetMed Solutions reserves the right to refuse returns that do not respect these conditions upon inspection. For returns over $100, an additional 10% restocking fee applies to cover the higher cost of return shipping (excluding starter kits). At our discretion, we may alter the restocking fee depending on the type of order and cost of return shipping.